About Mark | Mark’s Technology | Mark’s Resume

Download a printable copy here: Mark Wood Formal Resume.doc

Mark Wood
Home: (613) 539-3717
E-mail: mark@markwood.ca

Summary of Strengths:

  • Problem solving
  • Windows 98, NT, XP, Vista, Server 2000 & 2003, OSX 10.X
  • SQL
  • COBOL, CICS, JCL
  • XML/HTML/PHP enterprise web programming
  • Visual Basic .Net
  • JAVA programming using Rapid Application Development
  • Creating and editing technical and architectural documentation
  • PC Hardware Repair
  • Network Administration

Related Experience:
Computer Print Operator – Jan 10 to Present
The Empire Life Financial Group – 259 King St East, Kingston, ON

  • Worked on the mainframe submitting applications to produce output for testing regions and for production regions
  • Applied Windows updates using WSUS to multiple production and test server
  • Restored files for users from back-up tapes
  • Edited and resubmitted failed COBOL/JCL jobs
  • Balanced working on both the mainframe and printing several thousand reports a day in two different areas and still maintaining the service level agreements for the Business Area.

Casual IT Support (4 week contract) – July 09 to Aug 09
Correctional Service Canada Regional Headquarters, 440 King St W, Morton House, Kingston, ON

  • Ghost imaging of new and used computers for deployment
  • Clearing of sensitive data from old computer
  • Repairing broken printers
  • Setting up and deploying network printers
  • Setting up an administrator box with remote access for use when off site
  • Completed problem tickets and reported on the solution used to resolve the issue
  • Installed several different applications on new and implemented computers

Programmer/Analyst – May 07 to Jan 09
Ministry of Health and Long Term Care, 49 Place D’Armes, Kingston, ON

PHAST – “Pharmacy Audit System” is a multi-tier application utilizing programs such as PowerBuilder, Oracle, WebFOCUS, GenLogon, NSOG and COBOL Servers. Client workstations are used by Pharmacy Liaison Officers (PLO).

  • Took over as Lead programmer after the transfer from Greenshield.
  • Helped to develop the WebFOCUS 5.3 Development environment.
  • Updated Design Documentation.
  • Created Install Package using InstallShield which will be used to install the PHAST application on new PLO Work stations.

PARR - “Professional Allowance Reporting and Reconciliation” is a report generated on a Monthly basis that is used by Drug manufacturers to inform them on their payment allowance to Pharmacies.

  • Lead programmer for the PARR project.
  • Created programs for PARR which were implemented into production.
  • Completed system testing for desired outcome.
  • Fixed problem logs when there was an issue during the testing phase.
  • Wrote Run Documents and updated Technical Specification and Design Documentation.

EDADH\DPV -  “Emergency Department Access to Drug History\Drug Profile Viewer” are several different reports used by Hospitals to determine when a Patients Drug History has been accessed.

  • Programmer for the EDADH\DPV systems project.
  • Modified and created programs for EDADH\DPV which were implemented into production.
  • Completed system testing for desired outcome.
  • Wrote Run Documents and updated Design and Architectural Documentation.
  • User administration for access to the Oracle Report Library where all production reports are stored.

Focus Transition – Involved in the transition for over 40 applications from a 3rd party vendor Focus Code to the Health Service Cluster WebFOCUS code.

  • Attended Knowledge Transfer given by the 3rd party vendor
  • Provided Mentoring to the St. Lawrence College Student on the WebFOCUS software.
  • Worked with the System Testing Service team on the testing of the programs in transition.
  • Worked on a team of 4-5 people, including consultants.
  • Attended status and reporting meetings and provided input on whether the team would hit the dead line or be finished early.

eFormulary – The eFormulary is a JAVA Servlet, hosted on Websphere, used to query an Oracle database and send the results back to the a public facing Web Server. The XML sent by Emergis to the Health Network Sysytems Drug team is used to create a PDF that is reviewed by the client and once approved; the XML is then uploaded to the Oracle database.

  • Updated Architecture Documentation to reflect current design.
  • Coded a program to make this task an automated process.

Canadian Revenue Agency Batch Exception Reports – Manually ran CRA batch jobs to create and FTP Exception reports to Resolve in order for them to correct entries in the TTS/TAM System.

  • Helped to develop the WebFOCUS 5.3 Development environment in order to make changes to the current code.
  • Solved production errors when reports did not complete because of bad data entered.
  • Contacted Emergis DBA’s in order to create an SQL fix for as a solution to the production error.

Support –

  • Production
    • Completed Emergency fixes when the Report Server failed
    • Scheduled Daily, Weekly, Monthly and Yearly jobs using WebFOCUS’s ReportCaster software. (ReportCaster uses an Oracle Database to schedule jobs)
    • Frequent user contact about issues with reports.
    • Investigated incidents and reported on timeline for a solution.
  • Server
    • The Drug Team helps support ITPSB the virtual servers for our WebFOCUS and PHAST Systems.
    • Participated in WebFOCUS software upgrade on the Production Server.
    • Participated in resolving Production/Development Server issues after upgrading to newer versions of the software.
  • Client
    • Reviewed and provided feedback on client requests
    • Investigated client issues with current production reports

PC Repair Technician – Jan 06 to Apr 06
Kingston Computer Planet, Kingston, ON

  • Diagnosed many different hardware and software problems using different software tools.
  • Built numerous systems from the ground up, including installing of an operating system and other applications.
  • Upgraded many old computers to newer systems while still using parts from the old machine.

Customer Service Representative – Sept 03 to Aug 04
Startek, Kingston, ON

  • Polite and efficient handling of customers and dealers during the activation of their new cell phone in a high volume environment.
  • Transferred customers politely to the correct department in order to make sure they got where they were looking for.
  • Achieved 9th over all out of 300+ employees on call handling and  resolution

Education:
Computer Programming Analyst Diploma with Distinctions – Apr 08
St. Lawrence College, Kingston, ON

  • COBOL, JCL, CICS
  • Visual Basic .Net, C++
  • JAVA using Rapid Application Developer
  • SQL (using MySQL)
  • Enterprise Web Development
  • System Design and Analysis

Computer Networking & Technical Support Diploma with Distinctions – Apr 06
St. Lawrence College, Kingston, ON

  • Advanced PC Hardware and Software
  • Windows XP Professional
  • Windows 2000 Server
  • Linux OS and Servers
  • Network analysis
  • Perl Scripting
  • Active Directory

Private Pilots License – Aug 03
Moncton Flight College, Moncton, NB

  • Received a Scholarship through Air Cadets to attend the Flight College to receive my private pilot license.

Awards/Positions:
Director, Student Association Government – Apr 07 – Jan 08
St. Lawrence College (Kingston) School of Computer and Engineering Technology & School of Skilled Trades and Tourism

President, Information Systems Student Council – May 06 – Apr 07
Sub Student Government of the Student Association at St. Lawrence College (Kingston)

References:
Available upon request